Technical Services

In labelling automation, all installations are mission critical, so you really do need a team of experts on your side. At Cobalt, we have a commitment to ongoing and extensive product and applications training, meaning our in-house and external technical support people really are leaders in their field.

Teamwork and innovation is at the core of our service and by listening to and understanding the challenges faced by our customers, we tailor a proactive service to deliver results.

From your first contact with Cobalt right through to project delivery and technical support, you can expect the best service from your allocated technical team and management.

Onsite Service & Maintenance

World-class engineering support to meet your production demands.

At Cobalt, we understand how important your uptime and OEE is.

Our service team can offer a range of maintenance options tailored to your production demands. Service packages can vary from our essential pack to a bespoke premium package, all of which are designed to maximise the lifecycle of your machine.

OEM Print Engine Repairs

Introducing the dedicated, authorised repair centre that ensures your production is future-proofed.

If you have a print engine issue or are looking for the security of longer term support, our team of experts can help.

Located at our head office in Crewe, we have a specialised repair centre dedicated to maintaining Zebra, Datamax and Sato print engines. As authorised partners, we have exclusive access to parts, training and technical support which enables our engineers to deliver an exceptional service.

Our repair centre offers various options including breakdowns, warranty work and upgrades. If the repair requires an onsite visit, we have field engineers who are able to visit your site provide a solution to a fault.

The Cobalt Way of working ensures you will be updated right through any maintenance or repair resolution, so you can plan accordingly

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